FREQUENTLY ASKED QUESTIONS


WHY CAN'T I JUST ORDER MY PRINTING FROM VISTAPRINT?

We don't want to say you can't do something. But we do believe there are benefits to working with us.  When we manage your print, you'll be working with a print professional who works to pair your project up with the appropriate vendor to help ensure you receive fair pricing and quality service. 

With Broadleaf, you get to work with a real person, which means we can discuss your project needs together, opening up more options to serve you better. 

With over 14 years in the print industry, we have learned a thing or two about ink on paper and we love putting that knowledge to work for our clients. 

We work hard to find the point where fair pricing and high quality intersect to create great value.  This is because we understand that as a small business or non-profit, you have a responsibility to spend wisely. Our partnership with great printers allows us to bring you the quality that showcases who you are to your clients.


HOW DOes pricing & PAYMENT WORK?

There is a time and place for surprises. It is our belief that pricing is neither the time nor place for surprises. We supply clients with estimated pricing before we start on any project.  

 

GRAPHIC DESIGN:
Pricing is quoted project-by-project. Invoices are sent following the completion of the design work based on pricing quoted.

 

PRINT MANAGEMENT: 
Invoices are sent upon delivery of printed material. If graphic design is combined with print management, we will invoice both services together.
**NOTEpayment required prior to print production for first-time customers.**

 

WEB DESIGN: 
Pricing is quoted project-by-project. Web design will require 50% of payment prior to website build.  Balance due at completion. 
This is separate from the fee for the website purchase (domain, hosting, etc.) through Squarespace. You pay Squarespace directly for your domain and hosting, but we will help walk you through it.

 

WEB MANAGEMENT (Broadleaf Up): 
Management for your website is invoiced quarterly (unless monthly payments are selected).  Pricing is based on your Squarespace plan.  Read more about our web management services offer here.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

• Credit Cards: Visa, Mastercard, Discover, AmEx
• Checks made payable to: Broadleaf Company LLC
• ACH Bank Transfer


I already own a domain. Can I keep it when you build my WEBsite?

A domain can be transferred from your previous provider and we'll be glad to help you through that process.  This is typically assessed during a consultation.


DO YOU OFFER MONTH-TO-MONTH WEBSITE MAINTENANCE PLANS?

Yes, we do. If you only want to purchase one month of website maintenance service at a time, those fees are different.  Personal: $45/mo; Business: $65/mo; Basic (Online Store): $120/mo; Advanced (Online Store): $145/mo.  Check out Broadleaf Up for standard quarterly rates.


Still have questions?